MARKETING & BUSINESS OPERATIONS EXPLANATION LETTER

1. Business Identity & Legal Presence in the United States

NagiveCustom LLC is a legally registered limited liability company in the United States.

• Legal Business Name: NagiveCustom LLC

• State of Registration: New Mexico

• Employer Identification Number (EIN): 98-1879369

Principal Business Address:

1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110

Our EIN has been officially issued and verified by the Internal Revenue Service (IRS). Relevant IRS documentation (Form CP 575 or 147C) is attached as supporting evidence.

The above U.S. address serves as our legal and administrative headquarters, where official correspondence and regulatory notices are received and managed. This address is consistently displayed across our website, Google Merchant Center, and advertising profiles.

2. Business Model & U.S.-Based Fulfillment (Transparency Statement)

Our company operates an e-commerce print-on-demand (POD) model, specializing in customized products created only after an order is placed by the customer.

Key characteristics of our fulfillment process:

• All products are made-to-order based on customer personalization.

Production and fulfillment are handled by U.S.-based fulfillment partners, including:

• Fulfillment Partner: BurgerPrints

• Fulfillment Facility: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110

• Orders are manufactured, quality-checked, and shipped from within the United States.

We maintain a formal Quality Control and Production Agreement with our fulfillment partners to ensure:

• Product accuracy and consistency

• Compliance with U.S. manufacturing and consumer standards

• Reliable shipping timelines and order tracking

Our business is not a traditional dropshipping model. We do not resell third-party products without involvement. All products are produced specifically for our customers under controlled workflows.

3. Global Marketing & Technical Operations (IP Clarification)

While NagiveCustom LLC is legally incorporated and fulfills orders in the United States, we operate a specialized Digital Marketing & Technical Support Center located in Vietnam.

This center is responsible for:

• Daily product feed optimization

• Website technical maintenance

• Advertising performance monitoring

• Data accuracy and policy compliance checks

Personnel accessing the account from Vietnam are Authorized Employees and/or Contractors acting under direct authorization of the company owner.

This global operations structure allows:

• Continuous 24/7 system monitoring

• Faster technical response time

• Stable infrastructure management for our U.S.-based business

This structure is a standard practice for international e-commerce companies and is fully transparent.

4. Billing & Payment Authorization

The payment method used for Google Ads is issued to:

• Nguyễn Thị Ngọc Ngà, who serves as Owner / Managing Member for NagiveCustom LLC.

All advertising expenses incurred are:

• Fully authorized by the company

• Recorded as official business expenses

• Reimbursed and accounted for internally by the LLC

Billing activities are conducted with the full knowledge and approval of the legal business owner, who remains solely responsible for financial and regulatory compliance.